Return Policy

At Ernie the Wawa, we want you to be completely satisfied with your purchase. This Return Policy explains our return process, eligibility requirements, and refund options. Please read this policy carefully before initiating a return.

Important: All our products are made to order, which means they are custom-produced for each customer. This affects our return and exchange policies as outlined below.

1. Return Window

You have 30 days from the date of delivery to initiate a return for eligible items. Returns initiated after this period will not be accepted.

2. Eligible Returns

We accept returns for the following reasons only:

• Defective Items: Products with manufacturing defects, print errors, holes, or other quality issues
• Incorrect Items: You received a different product than what you ordered
• Damaged Items: Items that arrived damaged due to shipping issues

For any of the above issues, we will cover the cost of return shipping or ship a replacement product directly to you.

3. Non-Eligible Returns

We cannot accept returns for the following reasons:

• Sizing Issues: We do not accept returns for incorrect sizing. Please refer to our sizing charts before placing your order to ensure you select the correct size.
• Change of Mind: We do not accept returns simply because you changed your mind or no longer want the item
• Late Shipping: We cannot offer refunds for late shipping, as shipping delays are outside our control once the item is in transit

4. Return Condition Requirements

To be eligible for a return, items must meet all of the following conditions:

• Unworn: Item must not have been worn
• Original Tags Attached: All original tags and labels must still be attached
• Unwashed: Item must not have been washed or cleaned
• Original Packaging: Item should be in its original packaging if possible

Items that do not meet these conditions may be denied return or subject to a restocking fee.

5. Exchanges

Due to our made-to-order production process, we do not offer exchanges for different sizes. All products are custom-produced based on your original order, so we cannot exchange items for size adjustments.

If you received a defective, incorrect, or damaged item, we will replace it with the correct item in the same size you originally ordered.

6. Refund Options

If you are eligible for a return and do not want a replacement product, we offer the following refund options:

• Original Payment Method: Refund will be issued to the original payment method used for the purchase
• Store Credit: You may choose to receive store credit instead of a refund

Refunds will be processed within 5-10 business days after we receive and inspect your returned item.

7. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Email us at support@erniethewawa.com with the subject line "Return Request - [Your Order Number]"
2. Provide Required Information: Include the following in your email:
   • Your order number
   • A clear photo of the product showing the issue (defect, damage, or incorrect item)
   • A detailed description of the problem
3. Wait for Approval: We will review your request and respond within 1-3 business days
4. Return Instructions: Once approved, we will provide you with return shipping instructions and a prepaid shipping label (if applicable)
5. Ship Your Return: Package the item securely and ship it back using the provided instructions

8. Response Time

We aim to respond to all return requests within 1-3 business days. Please allow this time for us to review your request and provide return instructions.

9. Return Shipping

For eligible returns (defective, incorrect, or damaged items):

• We will provide a prepaid return shipping label, OR
• We will ship a replacement product directly to you

You do not need to pay for return shipping for eligible returns.

10. Late Shipping Policy

We cannot offer refunds for late shipping or delivery delays. Once your order is in transit, shipping times are controlled by the carrier and are outside our control. We appreciate your understanding and patience with shipping delays.

11. Made-to-Order Products

All our products are made to order, which means:

• Each item is custom-produced specifically for your order
• Production time is required before your item ships
• We cannot exchange items for different sizes after production begins
• Please carefully review sizing charts before placing your order

If you need to cancel your order, please contact us immediately. Orders may be cancelled before production begins, but cannot be cancelled once production has started.

12. Contact Us

If you have any questions about our return policy or need to initiate a return, please contact us at:

Email: support@erniethewawa.com

Response Time: 1-3 business days