Last Updated: January 20, 2026
This Shipping Policy explains how we process and ship your orders from Ernie the Wawa. Please read this policy carefully to understand our shipping timelines, options, and procedures.
Important: All our products are made to order, which means each item is custom-produced specifically for your order. This affects our processing and shipping timelines as outlined below.
All products are made to order. Production begins 24 hours after your order is placed and typically takes 2-5 business days to complete.
Business Days: We operate Monday through Friday, excluding weekends and holidays. Production and shipping times are calculated in business days only.
Once your order is placed and payment is confirmed, we will begin production within 24 hours. You will receive an order confirmation email with your order details and estimated delivery timeframe.
We offer two shipping options for most products:
Shipping costs vary by product and are calculated at checkout based on:
We currently ship to all addresses within the United States, including:
We are currently only selling and shipping within the United States. We may open international shipping in the future if demand permits. Please check back for updates or contact us at support@erniethewawa.com if you have questions about international shipping.
Once production is complete and your order has shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor your package's progress through the carrier's website.
Tracking information is typically available within 24-48 hours after your package is shipped. If you do not receive a tracking number within the expected timeframe, please contact us at support@erniethewawa.com.
If you order multiple items, they may be shipped separately depending on production times. Each item will be shipped as soon as it completes production, which means:
Shipping costs for multiple items are calculated at checkout. If items ship separately, you will not be charged additional shipping fees beyond what was calculated at checkout.
You are responsible for ensuring that your shipping address is correct and complete at the time of checkout. Please double-check your address before completing your order.
If you need to change your shipping address after placing an order, please contact us immediately at support@erniethewawa.com. We can only modify addresses before production begins. Once production has started, we cannot change the shipping address.
If a package is returned to us due to an incorrect or incomplete address provided by you:
We are not responsible for packages that cannot be delivered due to incorrect addresses provided by the customer.
If your package is lost in transit, you are responsible for filing a claim with the shipping carrier. Once you have filed a claim and the carrier confirms the package is lost and processes the claim, please contact us at support@erniethewawa.com if you have any questions.
Please allow 7-10 business days for the carrier to investigate lost package claims. You can file a claim directly with the carrier using your tracking number.
If your package arrives damaged, please contact us immediately at support@erniethewawa.com with photos of the damaged package and items. We will work with you to resolve the issue, which may include sending a replacement or providing a refund. See our Return Policy for more details.
Most carriers will make multiple delivery attempts. If delivery cannot be completed, the package may be held at a local carrier facility for pickup or returned to sender. Please monitor your tracking information and contact the carrier directly if you need to arrange pickup or redirect delivery.
Signature is typically not required for delivery. However, carriers may require a signature for certain packages at their discretion. If a signature is required and no one is available to sign, the carrier will follow their standard procedures (leave a notice, hold for pickup, etc.).
During busy holiday periods and peak shopping seasons, production and shipping times may be extended beyond our standard timeframes. We will do our best to notify you of any delays, but please allow extra time during:
We are not responsible for delays caused by shipping carriers, including but not limited to:
We will not issue refunds for carrier delays, as these are outside our control once the package is in transit.
We use various shipping carriers depending on your location and the shipping method selected. Carriers may include:
The specific carrier for your order will be determined based on:
We do not currently offer expedited shipping options (such as overnight or 2-day shipping). All orders are processed using our standard production time (2-5 business days) and shipped via Economy or Standard shipping methods.
If you need to cancel your order, please contact us immediately at support@erniethewawa.com. Orders may be cancelled before production begins (within 24 hours of order placement) for a full refund.
Once production has started (after 24 hours from order placement), orders cannot be cancelled. If you need to return an item after receiving it, please refer to our Return Policy.
We comply with all applicable shipping regulations. Certain items may be restricted from shipping to specific locations due to local laws or carrier restrictions.
We can ship to PO Box addresses. Please ensure your PO Box address is entered correctly at checkout.
If you have any questions about our shipping policy, need to update your shipping address, or have concerns about your order, please contact us at:
Email: support@erniethewawa.com
Response Time: We aim to respond within 1-3 business days.
We reserve the right to modify this Shipping Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about our shipping practices.